Refund policy
We want every meal to reach you just as it left our kitchen. If something isn't right, please write to us at hello@sironafoods.com and we will put it right. Nothing in this policy affects your rights as a consumer under Irish law.
Cancelling a pre-order
If you have pre-ordered, you can cancel at any time before your order is shipped. Just email us with your name and order number and we will refund you in full, including delivery, within 14 days.
Changing your mind after delivery
When you buy online, you have the right to cancel within 14 days of receiving your meals, without giving a reason.
- To cancel, email hello@sironafoods.com with your name, order number and a short note saying you would like to cancel. You can also use the cancellation form below. Your request counts as on time if you send it before the 14 days are up.
- Returning your meals. Please post them back within 14 days of letting us know, unopened and sealed, to: Sirona Foods Ltd, 77 Camden Street Lower, Dublin 2, D02 XE80, Ireland. The cost of posting them back is yours.
- Opened meals. Because our meals are food, we can't accept a pouch back once its seal has been opened, for health and hygiene reasons. This is unless the meal was faulty, which is covered below.
- Your refund. We will refund the price of the meals and the standard delivery charge you paid within 14 days of hearing from you. We may wait until the meals reach us, or until you send proof of postage, whichever comes first. Refunds go back to the card you paid with.
If something arrives damaged, faulty or wrong
If a pouch arrives damaged, a meal isn't as described, or something is missing from your order, please let us know as soon as you can, with a photo where possible. There is no need to send damaged food back. We will send a replacement or refund you in full, whichever you prefer.
This sits alongside your rights under the Consumer Rights Act 2022, which says that what we sell must match its description, be of satisfactory quality and be fit for purpose.
If you have a concern about a meal
If anything about a meal worries you, or you think you may be reacting to something in it, please stop eating it and contact us straight away. Keep the pouch if you can, as the best before date and batch details help us look into it quickly. If you feel unwell, please seek medical advice.
Cancellation form
If you would like to use it, copy the text below into an email to hello@sironafoods.com, adding your own details.
To Sirona Foods Ltd, 77 Camden Street Lower, Dublin 2, D02 XE80, hello@sironafoods.com
I hereby give notice that I cancel my contract for the sale of the following goods:
Ordered on / received on:
Name:
Address:
Date: